DASHER GROUP

Values & Culture.

The five values we hire by, work by, and kudos by. Each value has four levels — Level 1 is the baseline expected of everyone; Level 4 is what great looks like.

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1
Customer Priority
Strive long term relationship with customers
Level 1
  • Always respect & value our customers
  • Always stay humble
    • Level 2
  • There is nothing so-called "over-apologized"
  • Never budge to take on the blame or responsibility even if it is not your personal fault
    • Level 3
  • Customer satisfaction is the utmost important KPI
  • Never a thing called "over-service"
    • Level 4
  • Proactive find out customer's need
  • Explore new chances and gap to be filled in
    • 2
    Keep It Simple
    A "Yes" is yes, "No" is no
    Level 1
  • Be straightforward, if disagree, say it out
  • Never be FAKE & irresponsibly criticize others behind their back
    • Level 2
  • Never over-decorate a matter
  • Never override other's credit
  • Never push away responsibility or shift the blame
    • Level 3
  • A good listener, always ready to accept other's feedback
  • Able to respect & value other's opinions & feedback
  • Always welcome all objections & opinions before jump into the conclusion
    • Level 4
  • Able to trust others in together getting a thing done
  • Able to gain trust from others
    • 3
    Adapt to Changes
    "Changes" is the only constant thing in Dasher
    Level 1
  • Never blame on changes, it includes SOP, KPI, economically, socially, etc
  • Understand the logic behind the changes, embrace & act accordingly
    • Level 2
  • Able to self adjustment when it comes to "changes"
  • Able to positively influence & motivate others to face the "changes"
    • Level 3
  • Be the "initiator" for changes, no matter what
  • Proactively seeking for new relevant "changes" to bring positive impact
    • Level 4
  • Bring "changes" with a solid result in return
    • 4
    Work Smart, Not Hard
    Efficiency & productive
    Level 1
  • Able to understand the "meaning" behind a task performed
  • Able to question & voice out if there is any doubt
    • Level 2
  • Able to assess efficiency of work method
  • Not limiting self in finding solution
    • Level 3
  • Always paying attention to the question of "efficiency"
  • Always point out if there any inefficiency happening in cross-department collaboration
    • Level 4
  • Clearly knows about resources that available in Dasher
  • Able to communicate & coordinate resources from various department
    • 5
    It's Now or Never
    Live as if it's your last day in Dasher
    Level 1
  • Having own judgment & stance
  • Able to contribute own opinion in decision making or meeting
    • Level 2
  • Able to make your own decision (within your capacity)
  • Stop finding excuses, but focus to learn from the mistake & continuously seeking for success
    • Level 3
  • Be firm in pursuing the right thing & path
  • Never limiting self in current role, job scope or eyesight
    • Level 4
  • Able to contribute opinion to the company without being calculative on personal gain & loss
  • Able to take on responsibility, if it's an entirely new thing for you

    • Seen someone live these values?

    You have 3 kudos to give every month. Each one puts RM 15 of permanent cafe credits in their pocket — and tells them someone noticed.

    Give a Kudos
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